Shipping policy

Shipping Policy

Last updated: July 28 , 2025

At Nu, we’re committed to delivering your order quickly and beautifully. Please review our shipping details below.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking details once your order ships.

Shipping Options & Estimated Delivery

    •    Standard Shipping (U.S.): 7-10 business days
    •    Express Shipping (U.S.): 5-7 business days
    •    International Shipping: 7–21 business days, depending on location

 

Shipping rates are calculated at checkout and vary based on your location and selected delivery method.

Note: Delivery times are estimates and may be affected by carrier delays, holidays, or customs processing.

International Shipping

We ship worldwide. Please be aware that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient and are not included in the shipping cost. Nu is not responsible for any delays caused by customs.

Order Tracking

Once your order has shipped, you’ll receive an email with tracking information. If you haven’t received it within 5 business days of placing your order, feel free to contact us at shopnu.help@gmail.com.

Lost or Delayed Packages

We are not responsible for packages lost or delayed in transit. If your package is marked as “delivered” but you have not received it, please contact the carrier directly. We will do our best to assist in resolving the issue.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Questions?

If you have any questions about your order or our shipping policy, please email us at shopnu.help@gmail.com. We’re here to help